One live view of every property, so you
see the money moving and leaking in real time
Most hospitality operators run on a PMS, a POS, a channel manager, a labor scheduler, and a stack of spreadsheets that nobody reconciles until month end. By then the bad rate already shipped, the overtime already ran, and the variance is invisible. kratt runs a free AI audit, ranks where you are leaking revenue in dollars, then builds, hosts, and runs a custom dashboard on top of the systems you already pay for. One source of truth across every property. Wired into your stack, not ours. The audit is the only thing that is yours to keep.
What the open loop is costing you.
The conservative numbers below are pulled from kratt's audit data and published industry research for hospitality. Every leaky channel here is a competitor's win.
- · Hospitality Net / Skift 2025: the majority of hotels lose revenue to fragmented and inaccurate data across disconnected PMS, POS, and channel systems; rate misuse recurs roughly every four days.
- · CBRE 'All Eyes on Operating Costs' 2025 and HotelData 2025 Labor Cost reports: labor is 30-45% of hotel operating expense and the largest controllable cost category, with cost per occupied room up double digits year over year.
- · Restaurant365 / industry benchmark data: restaurants average a ~40% gross margin but only a ~5% net margin; best-in-class operators hold food-cost variance to roughly 1-2%, so small unseen variances move profit sharply.
- · Opsyte / Restaurant365 multi-site operations data: operators commonly spend 8-12 hours per site per week on rota, payroll, and reporting admin, work automation typically halves.
Wired into the tools you already run.
We build on the stack you already run. Reservations and room data flow from your PMS (Mews, Opera, Cloudbeds), covers and sales from your POS (Toast, Lightspeed, Square), rates and parity from the channel manager, hours from the labor scheduler, and stock from inventory tools like MarketMan, with the books reconciled against Xero or QuickBooks. Orchestration runs on Make.com or n8n with custom services where the logic gets non-trivial, and everything lands in a warehouse you own. Nothing is locked into a kratt-only platform; the audit is yours to keep regardless of what you do next.
Four playbooks shipping in week one.
Each playbook is shippable within audit in days of kickoff. Most hospitality clients start with the first two and add the rest in weeks 2–4.
Portfolio P&L and flow-through cockpit
One live view rolls up RevPAR, ADR, occupancy, covers, and cost lines across every property the moment a stay or check closes, so you see flow-through to the bottom line daily instead of waiting for a month-end pack reconciled by hand. The GM stops running the business on a lagging spreadsheet.
Targets the ~70% of operators flying on stale, fragmented dataLabor-to-demand watchtower
The dashboard reads scheduled hours against live demand, forecast occupancy, and covers, then flags where today's roster is over or under budget before the shift runs and overtime locks in. Managers schedule to a number, not a hunch, on the single largest cost line they actually control.
Works the 30-45% of cost that is laborFood and beverage variance radar
Theoretical cost from your recipes and POS sales is reconciled against actual usage from invoices and counts, surfacing the variance, waste, over-portioning, or shrinkage, by item and by site while you can still fix it, not a quarter later. On a 5% margin, catching it early is the margin.
Defends the ~5% net margin against unseen varianceRate, parity, and channel-mix monitor
A single screen tracks rate parity across OTAs and your direct channel, pace against the same period last year, and the cost of each channel's bookings, alerting the moment a stale or mispriced rate ships. Revenue decisions move in real time instead of every four days.
Closes the rate-misuse window that recurs roughly every four daysReal numbers from a real operator.
What a single live view across the portfolio looks like for a multi-site operator
What it costs, without the dance.
The AI audit is free and the findings are yours to keep. It ranks your revenue leaks in dollars across rate, labor, food and beverage variance, and reporting time, and names the one worth closing first. If you want kratt to build, host, and run the custom dashboard that gives you that live view, that is a hosted retainer scoped after the audit, sized to the leak, not a fixed package or a per-seat BI license. The one implied next step is booking the audit call.
Five things hospitality operators ask first.
The questions every hospitality prospect asks on the first call. Answers in writing so you can decide before booking.
How much does a custom dashboard for hospitality cost?+
The audit is free. It ranks your revenue leaks in dollars and names the one worth closing first, and that finding is yours to keep whether or not you hire us. If you want kratt to build, host, and run the dashboard that gives you that live view, it is a hosted retainer scoped to the system, priced after the audit shows the size of the prize. No per-seat BI license to buy, no open-ended discovery billing.
We already have reports out of our PMS and POS. Why do we need another dashboard?+
Those reports each tell the truth about one system and nothing about the others. The leak lives in the gaps, where PMS revenue does not match the financials, where labor hours are not read against demand, where food-cost variance hides between invoices and the POS. A custom dashboard sits on top of all of them and gives you one reconciled view, which is exactly what a stack of single-system reports cannot do.
Will this work across all our properties and both our hotel and restaurant systems?+
Yes, that is the point. We wire into each property's PMS, POS, channel manager, labor scheduler, and inventory tool, then roll them into one portfolio view with per-site drill-down. Mixed estates, a few hotels plus a few restaurants on different software, are the normal case, not the exception.
Our data lives in a dozen spreadsheets and the systems do not talk. Can you still do it?+
That is the situation we expect in hospitality and the reason the leaks are invisible in the first place. Part of the build is connecting the systems and replacing the manual spreadsheet bridge with automated flows, so the dashboard reads clean, reconciled numbers. The audit flags what has to be connected and cleaned up before any figure on the screen can be trusted.
How long until the dashboard is live?+
The audit is a matter of days, not months. The first working dashboard that closes your top leak typically ships in a small number of weeks rather than a multi-quarter BI project, because we build the one view the audit proved matters instead of a generic platform. You see live numbers early, then we iterate on what the team actually uses.
How is this different from buying a hotel BI tool off the shelf?+
Off-the-shelf BI gives you a generic template and leaves the integration, the modeling, and the running to you or an analyst you have to hire. kratt finds the highest-dollar leak first, then builds the dashboard around it on your specific stack, and hosts and runs it. You get the view and the system that keeps it accurate, not a license and a blank canvas.
Who keeps it running when a system changes or a feed breaks?+
We do. It is a hosted, run-for-you service, so when your PMS pushes an update or a POS feed breaks, keeping the data flowing is our job, not another task on your GM. Your team reads the dashboard and acts on it; kratt operates the pipeline underneath.
What does the free audit actually deliver?+
A ranked, dollar-sized view of where your operation leaks revenue, across rate and channel, labor, food and beverage variance, and the hours lost to manual reporting, with a clear recommendation of the single highest-value view to build first. It is a research-led hypothesis grounded in your numbers, and the discovery call is where we pressure-test it together. You keep the findings either way.
Other verticals we ship custom dashboards for.
Same dashboards, portals, and internal tools on your stack, tuned to industry-specific needs. Same deploy cadence. Same guarantees.
Ready for hospitality
custom dashboards?
Book a 30-min strategy call. We’ll map your current setup, show you the system in action, and quote the deploy. If it’s not a fit, we’ll tell you on the call.