Automation for ecommerce the work between your tools.
We map how mid-market DTC and ecommerce brands move work today, where manual handoffs lose time or context, and which systems own each step. Then we scope the right automation with approvals, failure handling, measurement, and a clear operating owner.
Wired into the tools you already run.
We confirm the systems, permissions, APIs, webhooks, data boundaries, and failure behavior before connecting anything. The implementation follows the workflow, not a preferred platform.
What the system can own
We scope each ecommerce workflow around its trigger, systems, approval points, failure modes, and owner. The first release is measured against the process we agree together.
Returns workflow automation
A returns workflow automation workflow scoped around your ecommerce operation, its systems, approval points, failure modes, and owner. We test the path against representative data before release.
Cross-platform attribution + reporting
A cross-platform attribution + reporting workflow scoped around your ecommerce operation, its systems, approval points, failure modes, and owner. We test the path against representative data before release.
Lifecycle automation orchestration
A lifecycle automation orchestration workflow scoped around your ecommerce operation, its systems, approval points, failure modes, and owner. We test the path against representative data before release.
Supplier + inventory ops
A supplier + inventory ops workflow scoped around your ecommerce operation, its systems, approval points, failure modes, and owner. We test the path against representative data before release.
Scope follows the audit.
Scope follows the audit. We define the workflow, integrations, permissions, acceptance checks, monitoring, ownership, and support model before quoting the work.
A worked example from a tyre shop in Tartu:29,364 new products and stock and prices from the wholesaler every two hours
Start with the audit
then scope the system.
Book a free 30-minute audit call. We’ll map the current workflow, the systems around it, and the next decision your team needs to make. If this service is not the right next step, we’ll tell you on the call.
Book your free 30-min audit callQuestions ecommerce operators ask first.
The questions every ecommerce prospect asks on the first call. Answers in writing so you can decide before booking.
What happens in the ecommerce automation audit?
We map the workflow, systems, handoffs, constraints, and people who own the process. Then we identify the first priority worth investigating and explain what a build would need.
How do you choose the automation tool?
We choose around the workflow, permissions, hosting, failure handling, and the team that will operate it. Make, n8n, native APIs, browser automation, or custom code may all be appropriate in different parts of the same system.
How do we measure whether it is helping?
We agree the useful signal before build: time returned, fewer manual handoffs, routing accuracy, processing quality, faster response, or another business measure. The baseline, owner, and review cadence are part of the scope.
What access and data do you need?
Access is scoped to the workflow: relevant systems, sample records, permissions, policies, and the people who can verify the result. We agree data boundaries and human review before connecting anything.
Who runs the system after launch?
You choose the operating model. We can remain the managing technical partner for monitoring and improvements, or hand over the code, access, documentation, and runbook to your team.
What we’re writing about ecommerce.
Latest from the kratt blog, tagged for ecommerce operators. Numbers, scripts, real benchmarks, everything we’d send a prospect on the first call.
AI Automation for Ecommerce: Connect Shopify, 3PL and Helpdesk
Your ops team loses hours copy-pasting between Shopify, the 3PL, the helpdesk, and a spreadsheet. The fix is not another app. It is wiring…
Automation for Shopify Ecommerce Operations: Carts, Returns and Inventory
Mid-market Shopify operators still run abandoned cart recovery, post-purchase follow-up, returns processing, and inventory sync by hand or…
Other verticals we ship automation for.
Same Workflow systems across the tools you already run, tuned to industry-specific needs.