Automation for hospitality the work between your tools.
We map how hotels, restaurant groups, and hospitality operators move work today, where manual handoffs lose time or context, and which systems own each step. Then we scope the right automation with approvals, failure handling, measurement, and a clear operating owner.
Wired into the tools you already run.
We confirm the systems, permissions, APIs, webhooks, data boundaries, and failure behavior before connecting anything. The implementation follows the workflow, not a preferred platform.
What the system can own
We scope each hospitality workflow around its trigger, systems, approval points, failure modes, and owner. The first release is measured against the process we agree together.
Channel + inventory sync
A channel + inventory sync workflow scoped around your hospitality operation, its systems, approval points, failure modes, and owner. We test the path against representative data before release.
Guest comms automation
A guest comms automation workflow scoped around your hospitality operation, its systems, approval points, failure modes, and owner. We test the path against representative data before release.
Review response automation
A review response automation workflow scoped around your hospitality operation, its systems, approval points, failure modes, and owner. We test the path against representative data before release.
Cross-property ops dashboard
A cross-property ops dashboard workflow scoped around your hospitality operation, its systems, approval points, failure modes, and owner. We test the path against representative data before release.
Scope follows the audit.
Scope follows the audit. We define the workflow, integrations, permissions, acceptance checks, monitoring, ownership, and support model before quoting the work.
Start with the audit
then scope the system.
Book a free 30-minute audit call. We’ll map the current workflow, the systems around it, and the next decision your team needs to make. If this service is not the right next step, we’ll tell you on the call.
Book your free 30-min audit callQuestions hospitality operators ask first.
The questions every hospitality prospect asks on the first call. Answers in writing so you can decide before booking.
What happens in the hospitality automation audit?
We map the workflow, systems, handoffs, constraints, and people who own the process. Then we identify the first priority worth investigating and explain what a build would need.
How do you choose the automation tool?
We choose around the workflow, permissions, hosting, failure handling, and the team that will operate it. Make, n8n, native APIs, browser automation, or custom code may all be appropriate in different parts of the same system.
How do we measure whether it is helping?
We agree the useful signal before build: time returned, fewer manual handoffs, routing accuracy, processing quality, faster response, or another business measure. The baseline, owner, and review cadence are part of the scope.
What access and data do you need?
Access is scoped to the workflow: relevant systems, sample records, permissions, policies, and the people who can verify the result. We agree data boundaries and human review before connecting anything.
Who runs the system after launch?
You choose the operating model. We can remain the managing technical partner for monitoring and improvements, or hand over the code, access, documentation, and runbook to your team.
What we’re writing about hospitality.
Latest from the kratt blog, tagged for hospitality operators. Numbers, scripts, real benchmarks, everything we’d send a prospect on the first call.
Hotel Direct Booking Automation: Answer Every Inquiry Before the Guest Books Somewhere Else
A guest emails about a July weekend on Tuesday evening. The reply goes out Thursday morning. By then the guest booked through a portal, or…
Hotel Automation: Cutting Front-Desk and Booking Busywork
Hotels lose staff hours every week to manual reconciliation, no-show chasing, and guest messaging. Here is the math on a 60-room property,…
Other verticals we ship automation for.
Same Workflow systems across the tools you already run, tuned to industry-specific needs.